Veolia – Managed Services for Jira: From Chaos to Continuous Flow
800+ Users 30+ Teams Scrum & Kanban Continuous Improvement
When Veolia’s software division expanded Jira Software to more than 800 collaborators, the platform became central to delivery — but also fragmented. Teams mixed Scrum and Kanban , configured their own workflows and plugins, and split testing across Zephyr and Xray . Reporting varied between EazyBIg and Custom Charts. The result: duplicated tools, rising costs, and inconsistent practices.
Our Approach
We began with a full ecosystem audit, identifying workflow inconsistencies, plugin overlaps, and training needs. Then we designed a sustainable managed service model around four pillars:
- Standardized Workflows: Defined clear Scrum and Kanban templates for over 30 teams.
- Tool Benchmarking: Analyzed all plugins, selected the right set, and reduced redundant costs.
- Reporting Alignment: Unified dashboards for Scrum (velocity, burndown) and Kanban (throughput, cycle time).
- Continuous Enablement: Ongoing user training, SLA-based support, and a shared knowledge hub with Atlassian updates.
Unified Agile Workflow (Scrum)
A clear, standard flow for all teams — simple, measurable, and aligned with Agile best practices.
Product Backlog
Selected for Sprint
In Progress
Code Review
QA / Test
UAT → Done
Key Practices: Definition of Ready (DoR), peer reviews, regression testing, UAT sign-off, and standard metrics like velocity and burndown for all teams.
Key Practices
Security & Access Control
Restricted projects for sensitive teams and least-privilege permissions.
Governance & Standards
Shared schemes, naming, and templates to scale predictably.
Change Control
Backlog, approvals, and release windows for safe, audited changes.
Reporting Alignment
Scrum (velocity, burndown) and Kanban (throughput, cycle time).
Performance & Cost
License right-sizing, storage hygiene, and plugin rationalization.
Proactive Support (SLA)
P1 response 1h, P2 2h, P3 4h — with clear updates.
Living Knowledge Base
All changes & best practices documented for full transparency.
Results & Impact
Client Review
“Atlassway’s managed services brought stability and clarity to our Jira ecosystem. Their governance model, security focus, and practical guidance helped our teams deliver with confidence.”— Jean-François Jurado, IT Architecture & Methods Manager
Need Managed Services for Jira?
We help organizations like Veolia keep Jira clean, governed, and continuously improving — so your teams can focus on delivering value.
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