Services / Service Management (ITSM / ESM)

Deliver World-class Service Experiences with Jira Service Management

Atlassway helps IT and business teams design efficient, ITIL‑aligned service experiences — from IT to HR, Facilities, Legal, and beyond.

IT Help

Submit a request → Laptop is not working

HR Requests

Track your requests (SLA: 4h)

Facilities

Knowledge suggestions: “Restart guide”, “VPN access”

Legal

Status: In Progress • Agent: Alex

Because Great Service Starts with Great Systems

Your teams deserve more than ticketing — they deserve a connected, automated, transparent experience. With Jira Service Management and Atlassway, you can align people, process, and technology in one place.

We Transform Service Chaos into Clarity

Most companies use JSM as a helpdesk. We turn it into your complete Service Management platform, designed around ITIL best practices and business realities.

Request, Incident, Problem, Change

Self‑service portals that employees love

SLAs, automation, and smart workflows

Confluence integration for instant knowledge

Clear dashboards, metrics, and accountability

For Technical Teams

For Business Teams

For Technical Teams

For Business Teams

A simple, Proven Engangement Process

1 Discovery

We analyze your process, pain points, and ITIL maturity.

2 Design

We define request types, workflows, and automation logic.

3 Implementation

We configure JSM and integrate with Jira/Confluence.

4 Enablement

Portals, agent training, and communication plans.

5 Support

Reports, metrics, and governance reviews.

© Atlassway — The light to your way.

Speed & Efficiency

35–60% faster incident resolution

Adoption & Engagement

3× increase in portal usage

Time to Value

4–8 weeks to full go-live

ROI

Full return on investment in < 3 months

Expand Service Beyond IT

One platform. Every service. One experience.

IT Support

HR

Legal

Finance

Facilities

Average Process Automation

0 %

Visibility across departments

0 %

Expand Service Beyond IT

Build your Service Experience — the Atlassway.

“Atlassway transformed our JSM into a real service platform.”

Clear SLAs, automation, and a portal our employees actually use.

Ciro Jaen Paniza - IT Director

Brio Management

“Our sprints are finally predictable and on schedule.””

Advanced Roadmaps and better rituals gave us confidence in delivery.

Ludivine Meys - Product Owner

FACQ

“Mission accomplie, migration vers JIRA Cloud réalisée avec succès.”

Accompagnement au top , bonne perception des délais de réalisation

Head of Operations - Bérénice Planchon

Crédit Agricole

Services / Service Management (ITSM / ESM)

Deliver World-class Service Experiences with Jira Service Management

IT Help

Submit a request → Laptop is not working

HR Requests

Track your requests (SLA: 4h)

Facilities

Knowledge suggestions: “Restart guide”, “VPN access”

Legal

Status: In Progress • Agent: Alex

Because Great Service Starts with Great Systems

Your teams deserve more than ticketing — they deserve a connected, automated, transparent experience. With Jira Service Management and Atlassway, you can align people, process, and technology in one place.

We Transform Service Chaos into Clarity

Most companies use JSM as a helpdesk. We turn it into your complete Service Management platform, designed around ITIL best practices and business realities.

Request, Incident, Problem, Change

Self‑service portals that employees love

SLAs, automation, and smart workflows

Confluence integration for instant knowledge

Clear dashboards, metrics, and accountability

A simple, Proven Engangement Process

1

Discovery

We analyze your process, pain points, and ITIL maturity.

2

Design

We define request types, workflows, and automation logic.

3

Implementation

We configure JSM and integrate with Jira/Confluence.

4

Enablement

Portals, agent training, and communication plans.

5

Support

Reports, metrics, and governance reviews.

© Atlassway — The light to your way.

Speed & Efficiency

35–60% faster incident resolution

Adoption & Engagement

3× increase in portal usage

Time to Value

4–8 weeks to full go-live

ROI

Full return on investment in < 3 months

Expand Service Beyond IT

One platform. Every service. One experience.

IT Support

HR

Legal

Finance

Facilities

Expand Service Beyond IT

Build your Service Experience — the Atlassway.

“Atlassway transformed our JSM into a real service platform.”

Clear SLAs, automation, and a portal our employees actually use.

Ciro Jaen Paniza - IT Director

Brio Management

“Our sprints are finally predictable and on schedule.””

Advanced Roadmaps and better rituals gave us confidence in delivery.

Ludivine Meys - Product Owner

FACQ

“Mission accomplie, migration vers JIRA Cloud réalisée avec succès.”

Accompagnement au top , bonne perception des délais de réalisation

Head of Operations - Bérénice Planchon

Crédit Agricole

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