Services / Service Management (ITSM / ESM)
Deliver World-class Service Experiences with Jira Service Management
Atlassway helps IT and business teams design efficient, ITIL‑aligned service experiences — from IT to HR, Facilities, Legal, and beyond.
IT Help
Submit a request → Laptop is not working
HR Requests
Track your requests (SLA: 4h)
Facilities
Knowledge suggestions: “Restart guide”, “VPN access”
Legal
Status: In Progress • Agent: Alex
Because Great Service Starts with Great Systems
Your teams deserve more than ticketing — they deserve a connected, automated, transparent experience. With Jira Service Management and Atlassway, you can align people, process, and technology in one place.
We Transform Service Chaos into Clarity
Most companies use JSM as a helpdesk. We turn it into your complete Service Management platform, designed around ITIL best practices and business realities.
Request, Incident, Problem, Change
Self‑service portals that employees love
SLAs, automation, and smart workflows
Confluence integration for instant knowledge
Clear dashboards, metrics, and accountability
For Technical Teams
For Business Teams
For Technical Teams
Deliver faster, more reliable IT services with automation, SLAs, and incident workflows that scale.
Agent Queue — High (SLA 2h)
- VPN not working
Incident - Laptop request
Request - Email outage
Problem
For Business Teams
ESM
HR Portal
- Onboarding a new employee
- Onboarding a new employee
- Contract / Document request
- Vacation / Leave approval
A simple, Proven Engangement Process
1
Discovery
We analyze your process, pain points, and ITIL maturity.
2
Design
We define request types, workflows, and automation logic.
3
Implementation
We configure JSM and integrate with Jira/Confluence.
4
Enablement
Portals, agent training, and communication plans.
5
Support
Reports, metrics, and governance reviews.
© Atlassway — The light to your way.
Speed & Efficiency
35–60% faster incident resolution
Adoption & Engagement
3× increase in portal usage
Time to Value
4–8 weeks to full go-live
ROI
Full return on investment in < 3 months
Expand Service Beyond IT
One platform. Every service. One experience.
IT Support
HR
Legal
Finance
Facilities
Average Process Automation
0
%
Visibility across departments
0
%
