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Services / Managed Administration

Managed Administration — Jira, Confluence & JSM

Let Atlassway run and optimize your Atlassian stack. We handle administration, governance, performance, security and user requests — you focus on delivery.
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Why Managed Administration?

Free your team from admin burden

Stable, secure, compliant Atlassian environment

Predictable costs and prioritized backlog

Continuous improvements aligned with best practices

Why JWM + Atlassway

User & Permissions

Provisioning, groups, roles, SSO/SCIM alignment.

Projects & Workflows

Schemes, fields, workflows, boards, SLAs.

Apps & Integrations

Marketplace apps, Forge apps, Confluence, Slack.

Governance & Compliance

Standards, naming, audit trails, change control.

Performance & Hygiene

Cleanup, archiving, indexing, usage dashboards.

Service Desk Ops (JSM)

Queues, SLAs, automations, KB, portals.

SLAs & Operating Model

Priority Response: P1 (1 h), P2 (2 h), P3 (4 h) — quick, reliable action.

Backlog & Changes: All tracked and approved directly in Jira.

Releases & Comms: Planned windows with clear stakeholder updates.

Reporting & Roadmap: Monthly reports and quarterly alignment sessions.

How We Work - Continuous

Structured Improvement Cycle : Intake → Triage → Implement → Review → Document

Security & Governance First : Controlled access, approval workflows, and audit-ready practices ensure your data stays protected.

Always-Up-to-Date Knowledge Base : Every change and best practice documented in Confluence for full transparency and continuity.

Atlassian Certified Experts

Proven administrators of Jira, Confluence, and JSM Cloud environments.

Security & Reliability Focus

Governance, access control, and uptime you can depend on.

Operational Excellence

Proactive monitoring, automation, and best-practice maintenance.

Trusted by Global Teams

Supporting organizations worldwide with continuous improvement.

Make your projects flow — the Atlassway.

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“Atlassway transformed our JSM into a real service platform.”

Clear SLAs, automation, and a portal our employees actually use.

Ciro Jaen Paniza - IT Director

Brio Management

“Our sprints are finally predictable and on schedule.””

Advanced Roadmaps and better rituals gave us confidence in delivery.

Ludivine Meys - Product Owner

FACQ

“Mission accomplie, migration vers JIRA Cloud réalisée avec succès.”

Accompagnement au top , bonne perception des délais de réalisation

Head of Operations - Bérénice Planchon

Crédit Agricole

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