Services / Managed Administration
Managed Administration — Jira, Confluence & JSM
Let Atlassway run and optimize your Atlassian stack. We handle administration, governance, performance, security and user requests — you focus on delivery.
Why Managed Administration?
Free your team from admin burden
Stable, secure, compliant Atlassian environment
Predictable costs and prioritized backlog
Continuous improvements aligned with best practices
User & Permissions
Provisioning, groups, roles, SSO/SCIM alignment.
Projects & Workflows
Schemes, fields, workflows, boards, SLAs.
Apps & Integrations
Marketplace apps, Forge apps, Confluence, Slack.
Governance & Compliance
Standards, naming, audit trails, change control.
Performance & Hygiene
Cleanup, archiving, indexing, usage dashboards.
Service Desk Ops (JSM)
Queues, SLAs, automations, KB, portals.
SLAs & Operating Model
Priority Response: P1 (1 h), P2 (2 h), P3 (4 h) — quick, reliable action.
Backlog & Changes: All tracked and approved directly in Jira.
Releases & Comms: Planned windows with clear stakeholder updates.
Reporting & Roadmap: Monthly reports and quarterly alignment sessions.
How We Work - Continuous
Structured Improvement Cycle : Intake → Triage → Implement → Review → Document
Security & Governance First : Controlled access, approval workflows, and audit-ready practices ensure your data stays protected.
Always-Up-to-Date Knowledge Base : Every change and best practice documented in Confluence for full transparency and continuity.
Atlassian Certified Experts
Proven administrators of Jira, Confluence, and JSM Cloud environments.
Security & Reliability Focus
Governance, access control, and uptime you can depend on.
Operational Excellence
Proactive monitoring, automation, and best-practice maintenance.
