Deliver World‑Class Service Experiences with Jira Service Management
Atlassway helps IT and business teams design efficient, ITIL‑aligned service experiences — from IT to HR, Facilities, Legal, and beyond.
📅 Book a Consultation 💬 Contact UsBecause Great Service Starts with Great Systems
Your teams deserve more than ticketing — they deserve a connected, automated, transparent experience. With Jira Service Management and Atlassway, you can align people, process, and technology in one place.
We Transform Service Chaos into Clarity
Most companies use JSM as a helpdesk. We turn it into your complete Service Management platform, designed around ITIL best practices and business realities.
For Technical Teams
Deliver faster, more reliable IT services with automation, SLAs, and incident workflows that scale.
For Business Teams
Bring the same excellence to HR, Facilities, Legal, or Finance. Structured request management without extra tools.
Our Approach
We analyze your process, pain points, and ITIL maturity.
We define request types, workflows, and automation logic.
We configure JSM and integrate with Jira/Confluence.
Portals, agent training, and communication plans.
Reports, metrics, and governance reviews.
Proven mastery of Jira & JSM.
Security, reliability & 24h response.
Modern, secure Atlassian platform.
Trusted by teams worldwide.
Expand Service Beyond IT
One platform. Every service. One experience.
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“Atlassway transformed our Jira Service Management setup. We finally have visibility, automation, and a self‑service portal that users actually enjoy.”
