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Services / Service Management (ITSM / ESM) ​

Deliver World-class Service Experiences with Jira Service Management​

Atlassway helps IT and business teams design efficient, ITIL‑aligned service experiences — from IT to HR, Facilities, Legal, and beyond.​
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IT Help

Submit a request → Laptop is not working​

HR Requests​


Track your requests (SLA: 4h)

Facilities​

Knowledge suggestions: “Restart guide”, “VPN access”​

Legal​

Status: In Progress • Agent: Alex

Because Great Service Starts with Great Systems

Your teams deserve more than ticketing — they deserve a connected, automated, transparent experience. With Jira Service Management and Atlassway, you can align people, process, and technology in one place.

We Transform Service Chaos into Clarity​

Most companies use JSM as a helpdesk. We turn it into your complete Service Management platform, designed around ITIL best practices and business realities.​

Request, Incident, Problem, Change​

Self‑service portals that employees love​

SLAs, automation, and smart workflows​

Confluence integration for instant knowledge​

Clear dashboards, metrics, and accountability​

Our approach

A simple, Proven Engangement Process​

1

Discovery​

We analyze your process, pain points, and ITIL maturity.​

2

Design​

We define request types, workflows, and automation logic.​

3

Implementation​

We configure JSM and integrate with Jira/Confluence.​

4

Enablement​

Portals, agent training, and communication plans.​

5

Support​

Reports, metrics, and governance reviews.​

© Atlassway — The light to your way.​

Speed & Efficiency

35–60% faster incident resolution

Adoption & Engagement

3× increase in portal usage

Time to Value

4–8 weeks to full go-live

ROI

Full return on investment in < 3 months

Expand Service Beyond IT​

One platform. Every service. One experience.​

IT Support​

HR​

Legal​

Finance​

Facilities

Average Process Automation
0 %
Visibility across departments
0 %

Expand Service Beyond IT​

Build your Service Experience — the Atlassway.

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Contact Us

“Atlassway transformed our JSM into a real service platform.”​

Clear SLAs, automation, and a portal our employees actually use.​

Ciro Jaen Paniza - IT Director

Brio Management

“Our sprints are finally predictable and on schedule.””​

Advanced Roadmaps and better rituals gave us confidence in delivery.​

Ludivine Meys - Product Owner

FACQ

“Mission accomplie, migration vers JIRA Cloud réalisée avec succès.”​

Accompagnement au top , bonne perception des délais de réalisation

Head of Operations ​- Bérénice Planchon

Crédit Agricole

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