Managed Administration — Jira, Confluence & JSM
Let Atlassway run and optimize your Atlassian stack. We handle administration, governance, performance, security and user requests — you focus on delivery.
Why Managed Administration?
- Free your team from admin burden
- Stable, secure, compliant Atlassian environment
- Predictable costs and prioritized backlog
- Continuous improvements aligned with best practices
What We Manage
User & Permissions
Provisioning, groups, roles, SSO/SCIM alignment.
Projects & Workflows
Schemes, fields, workflows, boards, SLAs.
Apps & Integrations
Marketplace apps, Forge apps, Confluence, Slack.
Governance & Compliance
Standards, naming, audit trails, change control.
Performance & Hygiene
Cleanup, archiving, indexing, usage dashboards.
Service Desk Ops (JSM)
Queues, SLAs, automations, KB, portals.
Packages
- Support packages adapted to your needs and the dimensions of your platforms
- Full coverage of Atlassian products and marketplace apps
- Direct access to our support portal
- Trained and specialized support agents
- An approved process via contractual SLA
- Full support (incidents, functional and technical support, questions, etc.)
- Flexible deliveries (unplanned, planned)
- Contractual monitoring and reporting
- Support packages adapted to your needs and the dimensions of your platforms
- Full coverage of Atlassian products and marketplace apps
- Direct access to our support portal
- Trained and specialized support agents
- An approved process via contractual SLA
- Full support (incidents, functional and technical support, questions, etc.)
- Flexible deliveries (unplanned, planned)
- Contractual monitoring and reporting
- List Item
- Support packages adapted to your needs and the dimensions of your platforms
- Full coverage of Atlassian products and marketplace apps
- Direct access to our support portal
- Trained and specialized support agents
- An approved process via contractual SLA
- Full support (incidents, functional and technical support, questions, etc.)
- Flexible deliveries (unplanned, planned)
- Contractual monitoring and reporting
- Support packages adapted to your needs and the dimensions of your platforms
- Full coverage of Atlassian products and marketplace apps
- Direct access to our support portal
- Trained and specialized support agents
- An approved process via contractual SLA
- Full support (incidents, functional and technical support, questions, etc.)
- Flexible deliveries (unplanned, planned)
- Contractual monitoring and reporting
SLAs & Operating Model
- Priorities & response: P1 (4h), P2 (8h), P3 (next business day)
- Backlog & change control via Jira
- Release windows & comms plan
- Monthly reporting & quarterly roadmap
How We Work (Continuous)
- Intake → Triage → Implement → Review → Document
- Security-first mindset (Cloud Fortified practices)
- Knowledge base updates in Confluence
Atlassian Certified Expert
Proven Jira, JSM & Confluence admin.
Cloud Fortified Mindset
Reliability & security focus.
Built on Forge
Secure Atlassian app platform.
1,000+ Installations
Trusted by teams worldwide.
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- Support packages adapted to your needs and the dimensions of your platforms
- Full coverage of Atlassian products and marketplace apps
- Direct access to our support portal
- Trained and specialized support agents
- An approved process via contractual SLA
- Full support (incidents, functional and technical support, questions, etc.)
- Flexible deliveries (unplanned, planned)
- Contractual monitoring and reporting
Stay focused on your business, our experts will ensure the reliability and efficiency of your solutions
- Support packages adapted to your needs and the dimensions of your platforms
- Full coverage of Atlassian products and marketplace apps
- Direct access to our support portal
- Trained and specialized support agents
- An approved process via contractual SLA
- Full support (incidents, functional and technical support, questions, etc.)
- Flexible deliveries (unplanned, planned)
- Contractual monitoring and reporting
Stay focused on your business, our experts will ensure the reliability and efficiency of your solutions
- Support packages adapted to your needs and the dimensions of your platforms
- Full coverage of Atlassian products and marketplace apps
- Direct access to our support portal
- Trained and specialized support agents
- An approved process via contractual SLA
- Full support (incidents, functional and technical support, questions, etc.)
- Flexible deliveries (unplanned, planned)
- Contractual monitoring and reporting
Stay focused on your business, our experts will ensure the reliability and efficiency of your solutions
- Support packages adapted to your needs and the dimensions of your platforms
- Full coverage of Atlassian products and marketplace apps
- Direct access to our support portal
- Trained and specialized support agents
- An approved process via contractual SLA
- Full support (incidents, functional and technical support, questions, etc.)
- Flexible deliveries (unplanned, planned)
- Contractual monitoring and reporting